SaaS
💬Top AI Support Vendors Resolve 70% of Issues, Benchmark Finds
The Rundown: Gorgias benchmarks show AI support leaders outpace the median, while Okta's stock soars on AI momentum.
The details:
- ●Gorgias benchmark shows top AI support vendors resolve ~70% of issues while the median only reaches 48%.
- ●Okta tripled its stock despite just 11% growth, driven by AI market dynamics and new product bookings.
- ●A16z market report: horizontal B2B trades at 2.7x revenue, and 55% of unicorns have under 2 years of runway.
Why it matters: SaaS leaders can't afford to ignore AI support — the top performers are nearly 50% better than the average. If you're not at 70% resolution, you're leaving revenue on the table. Also, the valuation multiples are a wake-up call for unicorns to extend runway and execute.
📰 Source: SaaStr